IT Helpdesk Technician with French and German/Italian/Spanish
Pour notre client qui figure parmi les plus importantes entreprises indépendantes de services-conseils en technologie de l’information (TI) et en management au monde, nous sommes à la recherche d'un IT Helpdesk Technician.
Avec plus de 75 000 conseillers et autres professionnels établis partout dans le monde, notre client offre un portefeuille complet de services et de solutions : des services-conseils stratégiques en TI et en management, de l’intégration de systèmes, des services en TI et en gestion des processus d’affaires en mode délégué ainsi que des solutions de propriété intellectuelle.
- Serve as the first point of contact for customers seeking technical assistance over the phone, e-mail or chat;
- Perform remote troubleshooting through diagnostic techniques and pertinent questions;
- Determine the best solution based on the issue and details provided by customers;
- Walk the customer through the problem-solving process;
- Direct unresolved issues to the next level of support personnel;
- Provide accurate information on IT products or services;
- Record events and problems and their resolution in logs;
- Follow-up and update customer status and information;
- Pass on any feedback or suggestions from, customers to the appropriate internal team;
- Identify and suggest possible improvements on procedures.
- Experience as a Help Desk Technician or similar Customer Support role;
- Proficiency in French and good level of German/Italian/Spanish;
- Good understanding of computer systems;
- Ability to diagnose and resolve basic technical issues;
- General knowledge about retail would be a plus;
- Proficiency in French;
- Advanced level of Italian/German/Spanish would be considered as an asset;
- Excellent communication skills;
- Customer-oriented and cool-tempered.
- Undeterminate period
- Bucharest