IT Customer Support
Our client promotes digital transformation in companies respecting the balance of three core components: People, Digital, Business. With more than 3600 employees, our client offers support in key projects by providing a wide range of services categorized in: Business Service Management, IT Solutions Management and User Experience Management.
If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU can join these great team of professionals!
- Ensure assistance to users concerning one or multiple technical domains while giving precise answers;
- Effectuate, if necessary, an escalation to the appropriate competence team;
- Intervene remotely (by telephone, email) and punctually with the user;
- Participate in the team’s skills development;
- Respond to requests (calls);
- Qualify requests according to terminology;
- Treat requests according to procedures;
- Provide answers adapted to the request and the needs of the user;
- Assure files follow up (history);
- Participate to permanent training of the team.
- Spoken languages: fluent French and English (B2/C1);
- Technical college or university is not mandatory as necessary training will be ensured;
- Working experience with Easyvista or ServiceNow tools, Windows 10, Office 365;
- Excellent customer service abilities: client orientation, active listening and interpersonal skills;
- Ability to work in a dynamic environment and multitask;
- Availability to work in day shifts.
- Undeterminate period
- Bucharest